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FreQuentLY ASKED QUESTIONS
General
Video FAQ's
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Setting up FAQs
- 01We offer a variety of fitness videos designed for seniors, however anyone can use them. They are all low-impact workouts including strength training, cardio training and stretching.
- 02You can browse our collection online, select a video you’d like to rent, and follow the checkout process to complete your rental.
- 03At the moment, a single video can be rented fro 48 hours. The countdown begins when you submit your payment.
- 04All exercises can be completed without any equipment. Your body weight (BW) is also acceptable. You will need a chair for some workouts, and we typically use small hand weights (1 lb - 3 lbs), a long stretchy band (preferably 6ft), a small, 8"-9" rubber ball, and an optional mini-band.
- 05No, we do not charge a membership fee. You only pay for the videos you rent. This will be an option for this at a later date.
- 06Once a video is rented, you cannot cancel it, but you can choose to stop watching it at any time.
- 07If you encounter any issues, please contact our customer support team. We’re here to help!
- 08We do not offer refunds on rentals. However, if you experience a technical issue, please reach out, and we’ll do our best to resolve it.
- 09Absolutely! We love hearing from our users. Please send your suggestions through our contact form.
- 10Gift cards aren’t available just yet, but we’re working on it! Please check back soon to see when that option goes live.
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